Having led major transformation programmes myself, I value partners who bring hands‑on experience, regulatory depth and a proportionate approach to change assurance. Green Dolphin puts our members first and has become a trusted partner.

Overview

The Treasury Select Committee highlighted the extent and impact of failed change initiatives at banks and building societies in 2025.  We've delivered, advised and assured almost 30 core banking, cloud migration, web and mobile changes.  We don’t accept the idea that every transformation is delayed, descoped, or over budget.

Leadership often recognise that things need to change and have created the vision, case for change and co-created the delivery plan with third parties.  They've set themselves an ambitious goal to put their colleagues in a position to provide their customers / members with proactive and personalised services in the moments that matter most.  

Commonly the changes focus on streamlining colleague and customer / member journeys, creating a single customer view, offering dynamic products such as lending for those that are not the 'perfect borrower', and creating a simpler and more transparent journey for brokers.  The technology, risk and resilience challenges often need to be addressed in parallel, such as siloed systems and reducing reliance on tightly coupled legacy systems that make any type of transformation difficult. 

Stakeholders (including regulators) expect that the board should provide oversight of all significant (sometimes known as ‘material’) change initiatives.  For example, those changes that have a high operational, regulatory and / or customer impact should they fail. 

Approach

We don't do cookie-cutter and tailor our approach to meet your exact needs.  This goes beyond early risk identification and opportunities to accelerate value; it’s about applying an evidence-based approach that instils decision making confidence throughout the change journey, delivering a proportionate risk reduction plan that eliminates surprises.  To be effective, that approach requires vendor independence, audit discipline and credible delivery experience to support decision making.

We bring a senior led approach and deep subject matter expertise in the key areas of risk that you face.  We advise on potential risks, hidden opportunities to accelerate value, change implications, while also providing guidance and direction.

We often support this with ongoing coaching for board members to improve their ability to ask the right questions of management and suppliers, focusing on developing a baseline understanding for all board members.

Why choose Green Dolphin

• Stakeholder credibility: Our senior team have audit and assurance experience, as well as deep expertise gained from undertaking roles with banks, building societies and insurers. Roles include Board Risk Advisor, CTO, CISO and Head of Technology and Change Audit.
• Risk reduction: A focus on delivering quality at every step so that you can take confidence that risk reduction and opportunities to accelerate value are understood.
• Proportionate and commercial: An understanding that budgets are not infinite and therefore our support needs to be proportionate to the risks faced, regulatory expectations and commercial realities.
• Independence: Unlike other consultancies, we maintain full independence from all suppliers. That means we are straight talking and we don't promote, co-create or take introductory referrals.  We've been trusted by the regulators to provide change audit and assurance.