"You never over-promise, always deliver and keep us honest - even when it is difficult to hear"

As Director of Managed Services in EMEA for a global technology company, I led a remote team of over 100 skilled FTE delivering an industry-leading 24x7 security managed service for thousands of clients globally spanning all industries and with a complex range of risk profiles and regulations. 

I led strategic and tactical change including the launch of a new service offering and enhanced capabilities around automation and tooling.

Managed a large team undergoing rapid service growth, implementing and enhancing processes to ensure that that recruitment, resourcing, and technical skills were aligned to meet the high expectations of clients, operational KPIs, and the ultimate mission of preventing breaches. 

Senior Manager, responsible for service delivery against agreed SLAs, supporting a small team, reporting against KPIs, and providing ongoing client support and advisory; translating technical alerts and trends into context and business risk to prioritise action planning. 

Identified and delivered tactical changes to improve customer experience, consistency, risk management, and associated controls.  

Led a programme of work to transition services to a new delivery model.  Including the programme plan, management of associated delivery resources, communications, finances, risk oversight, and responsibility for ongoing reporting.  

Led a programme of work at a global bank to achieve service improvements and risk reduction within the vulnerability management, compliance, and security testing functions.  

As part of this, led a benchmarking exercise with 10 industry-peers, and a technology and tooling rationalisation analysis.  

Developed a strategy and implementation plan, operating model and delivery resourcing, and associated ongoing costs.  Presented at senior leadership committee to gain successful sponsorship for change. 

Seconded into the North America division of a large bank as the Head of IT Risk and Cyber Security. 

Leading as the senior SME for all regional and global projects, representing on change boards to assess changes from infrastructure level through to strategic, and acting as the liaison and interface with the UK as the regional lead for global initiatives.

Achieving alignment with Group/Global initiatives and security mandates, ensuring that regional challenges were understood, securing approval for localised approaches where required. 

Led the delivery of services for vulnerability scanning, configuration compliance and penetration testing at a large bank.  Including team management, change portfolio, and strategic supplier reviews including a team of 25 FTE.

Implemented alterative resourcing models to address skills gaps and maximise efficiencies, travelling offshore to work with third party vendors to establish service support and augmentation.

Managed the implementation of new tooling to expand the service and increase visibility of the attack surface, and expansion of the scope of services in recognition of the threat landscape.

Seconded into a small financial services organisation to design and support the implementation of an enterprise risk management framework, risk management policies and procedures.

Led the team to identify critical information assets, map out business processes, and adopt a structured approach to prioritising third party assurance.