Experts in change assurance, operational resilience, technology and cyber risk for building societies and banks

A sector under pressure

You're being asked to modernise at pace, protect resilience and demonstrate strong customer and member outcomes - with growing regulatory scrutiny and rarely enough capacity. You exist to serve your customers and members. That purpose shouldn't be drowned out by regulatory burden and technology complexity.

You shouldn't have to do this alone

Most firms in your position are offered templates, consultants and auditors who test controls but don't also challenge your thinking or support your decisions. That doesn't reduce risk. It creates a false sense of confidence.

Guiding with clarity and care

We've sat in the rooms you sit in - with boards asking hard questions, regulators setting tight deadlines and teams stretched beyond capacity. We guide with clarity - cutting through complexity so you can make confident decisions - and with care, because your people, your customers and your members are what matter most.

A simple path forward

Share your challenge in a confidential conversation
Get a rapid, proportionate, expert assessment - no obligation
Move forward with clarity, confidence and genuine partnership

What happens if nothing changes

Customers and members feel the harm first. Risks materialise, services deteriorate, good people leave, regulators intervene and boards find themselves exposed.

What it looks like when it works

Your firm is resilient, change delivers and growth plans are achieved. Your teams feel supported, not overwhelmed. Your board has the assurance it needs. And your customers and members get the outcomes they deserve.

Values-led by design

Twenty percent of our profits go straight back into local communities - because doing good should be part of doing business.

Start by sharing the challenge you're facing - we'll take it from there

What our clients say

Earl Shilton Building Society

Scott Devereux

Chief Executive Officer

"Having led major transformation programmes myself, I value partners who bring hands‑on experience, regulatory depth and a proportionate approach to change assurance.

Green Dolphin puts our members first and has become a trusted partner"

Beverley Building Society

Earl Shilton Building Society

Kevin Mowles

Chief Operations Officer

"When engaging with expert consultants, I value solutions tailored to our requirements, not generic lists.

The collaboration with Green Dolphin has been refreshing, their expertise, passion and reliability have enhanced delivery.

Addressing challenges pragmatically to find logical ways to mitigate risks"

Harpenden Building Society

Gary Richardson

Director of IT and Transformation

"As SMF24 at the Building Society, I valued Paul’s energetic and hands-on approach in support of our operational resilience.

He quickly identified strengths against regulatory expectations and worked seamlessly with our third‑party providers to support our ongoing due diligence processes.

Green Dolphin helped us build confidence in our resilience position, and their commitment to improving our members’ communities strongly aligns with our own purpose"

Penrith Building Society

Harpenden Building Society

Zack Hocking

Chief Executive Officer

"Green Dolphin provided valuable support during the assurance phase of our platform transformation.

Their experience-led approach meant their outputs were credible and well-received by our team, giving us the confidence to progress key decisions while managing risk proportionately for our members.

As an external assurance partner, they brought a human, collaborative style that made working with them easy, straightforward and productive"

Client outcomes we have delivered

Technology and Change Risk Assurance in a Bank — **Business Bank**

**Challenge:** The Bank’s systems and processes were holding their people back and hampering growth. The Board had been asked to support a three year transformation programme and required independent assurance.

**Outcome:** Board confidence to support the investment, risk reduction and outcomes accelerated. We didn't just bring skills, we brought a trusted relationship that provided ongoing assurance that the programme would deliver the outcomes and pitfalls were avoided.

Technology and Cyber Risk Assurance in a Building Society — **Building Society**

**Challenge:** The core banking provider informed the CEO that they were initiating a major cloud and platform transformation to deliver a more secure, resilient, supportable and future‑ready service.

**Outcome:** Technology was only part of the journey. We provided assurance that the architectural design and transformation approach were both achievable and fully aligned with regulatory expectations. We also identified opportunities to leverage improved value from the supplier.

Technology and Change Internal Audit — **Specialist Lender**

**Challenge:** The co-sourced internal audit service had lost credibility with Technology and Change stakeholders. Fees were increasing with little focus on skills transfer and value delivered.

**Outcome:** We reset the relationship, brought fresh energy, and focused on upskilling the in‑house team while integrating seamlessly into their ways of working. The team is now more confident and capable, and stakeholders consistently report meaningful value being delivered.

Operational Resilience and Scenario Testing in a Building Society. — **Building Society**

**Challenge:** The regulator advised that scenario testing underpinning operational resilience required further maturity.

**Outcome:** We partnered with the CRO and COO to design and embed a multi‑year approach to developing and testing operational resilience. The building society is now conducting proportionate, severe‑but‑plausible scenarios that actively involve third parties and operational teams.

Technology, Change and Cyber Risk Assurance in an Insurance Company. — **Insurtech**

**Challenge:** Customer journey drop out following aggregator hand off. There was a need to rapidly improve positioning by introducing dynamic pricing, faster underwriting, next best action decisioning and automated claims processing.

**Outcome:** Our team provided fractional CTO support that upskilled an existing team member while also working closely together to deliver a new customer experience, back office efficiency and improved operational resilience.

Why clients choose to work with us

You'll never have to explain your world to us. We work exclusively with building societies and banks. We know PRA and FCA expectations, your operating environment and the scrutiny you're under - so we add value from day one.

You're in safe hands. Independent from technology vendors, fully board-level referenceable, and trusted to deliver proportionate, pragmatic, tailored assurance and advice.

Your outcomes will stand up to scrutiny. You deliver customer and member outcomes with confidence - with full regulatory alignment, reduced risk and no unwanted surprises.

Your teams will feel supported, not overwhelmed. You get clarity and care that helps your people deliver. We've been doing this since 2004.

You pay for outcomes, not time. Our senior team deliver from start to finish. No junior handoff, no bait and switch.

Your values and ours will align. We only work with firms whose values match our own - honest, proportionate advice that puts your customers and members first.

A proven track record

Over 40 years' combined senior delivery experience - trusted by leaders, boards and regulators in the most sensitive and highly scrutinised areas of financial services. Our clients typically mange between £100m to £5bn of assets.

We've been the Board Change Risk Advisor, led Section 166 and Dear CEO Letter responses, validated Operational Resilience frameworks and assured CQUEST cyber submissions. When the stakes are highest, we've already been in that room.

Green Dolphin TCCR delivers technology risk, change assurance, cyber risk, IT internal audit, operational resilience for building societies and banks.

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Ask us to review a challenge you are facing

Let's grab a coffee, our treat

Our 2026 client footprint stretches from London through to Glasgow. We travel to you. Office meeting or local coffee shop, whatever works best.

Locations

North Yorkshire and Durham Offices

✉ paul@greendolphintccr.com ✉ helen@greendolphintccr.com

We work remotely and may send emails at varied times. This is for flexibility, not urgency - please reply when convenient during your working hours.

Guiding You Through Change with Clarity and Care

Trusted by leaders who care

What our clients say

Earl Shilton Building Society

Earl Shilton Building Society

Earl Shilton Building Society

Beverley Building Society

Earl Shilton Building Society

Earl Shilton Building Society

Harpenden Building Society

Harpenden Building Society

Harpenden Building Society

Penrith Building Society

Harpenden Building Society

Harpenden Building Society

Client outcomes we have delivered

Why clients choose to work with us

A proven track record

Are you a CEO, COO, CRO, CIAO or CTO with a significant change to deliver, oversee or assure? Get Better Change Outcomes. The Change Risk Scorecard provides a rapid, independent assessment of whether your change is truly set up for success.

Subscribe for insights and early access:

Ask us to review a challenge you are facing

We'd love to hear from you

Let's grab a coffee, our treat

Locations

What does your CTO actually think when internal audit walks through the door? Join us at the next Chartered Institute of Internal Audit IT Audit Forum that we have been asked to chair in 2026.

Meet us in person at the FT LIVE Global Banking Summit where we'll be sharing technology, change and cyber risk perspectives.

Guiding You Through Change with Clarity and Care

Trusted by leaders who care

What our clients say

Earl Shilton Building Society

Earl Shilton Building Society

Earl Shilton Building Society

Beverley Building Society

Earl Shilton Building Society

Earl Shilton Building Society

Harpenden Building Society

Harpenden Building Society

Harpenden Building Society

Penrith Building Society

Harpenden Building Society

Harpenden Building Society

Client outcomes we have delivered

Why clients choose to work with us

A proven track record

Are you a CEO, COO, CRO, CIAO or CTO with a significant change to deliver, oversee or assure? Get Better Change Outcomes. The Change Risk Scorecard provides a rapid, independent assessment of whether your change is truly set up for success.

Subscribe for insights and early access:

Ask us to review a challenge you are facing

We'd love to hear from you

Let's grab a coffee, our treat

Locations

What does your CTO actually think when internal audit walks through the door? Join us at the next Chartered Institute of Internal Audit IT Audit Forum that we have been asked to chair in 2026.

Meet us in person at the FT LIVE Global Banking Summit where we'll be sharing technology, change and cyber risk perspectives.

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