No Nonsense Policies

Good Business Charter:

We’re delighted to have achieved Good Business Charter accreditation.  It’s important to us to be an organisation that truly meets our customers’ expectations - and one they’re proud to be associated with, which is why achieving accreditations is something we’re really proud of.  It recognises and champions responsible business behaviour for the benefit of people and planet.

This accreditation demonstrates our continued commitment to our customers, colleagues, communities, suppliers and the environment, for example by paying our colleagues the Real Living Wage and supporting their wellbeing. 

Customer Satisfaction:

We’re committed to delivering consistently high‑quality work through clear standards, strong controls, and a culture of continuous improvement you can rely on.  There are powerful emotions tied to the nature of some work.  We aim to create an exceptional experience, handling every interaction with care and empathy.  However you engage with us, your needs remain our priority.  We seek feedback throughout the engagement so we can keep improving, not only at completion.

Our Commitment:

If something doesn’t go as expected, we act fast, take ownership, and keep you informed while we put things right.  We identify what happened, fix it with the right expertise, and strengthen our controls so it doesn’t happen again.  Our focus is simple: transparency, accountability, and restoring confidence quickly.

Diversity and Inclusion:

We believe diversity builds stronger teams and a culture that reflects who we aspire to be. Inclusion is a continuous journey, and we’re all in.  By removing barriers and tackling bias, we create an environment where every colleague can thrive and show up authentically.  When people feel they belong, remarkable things follow.

Client and Engagement Independence:

As a responsible professional services firm, we’re required to carry out engagement take‑on procedures to ensure we remain fully independent and apply appropriate mitigations where needed.  A full copy of our terms and conditions is available to you, and we’re flexible in making adjustments so we can work together effectively.

Information Security:

We have achieved National Cyber Security Centre (NCSC) Cyber Essentials.  Additionally we align with ISO 27001 Information Security Management System (ISMS) principles to safeguard our systems and data, ensuring our security practices remain resilient, responsible, and aligned with good practice.

Privacy: 

We only collect the personal information you choose to give us - for example, when you complete our contact form, subscribe to insights or get in touch directly.  We use this information solely to respond to your enquiry and provide our services. If you’d like to access, correct, or delete your information, you can contact us at any time.

• We do not sell, share, or pass your data to any third parties.
• We store information securely and keep it only for as long as necessary.

Cookies: 

A cookie is a small text file that is downloaded on to your computer, tablet or smartphone when you visit a website.  Our website uses only essential cookies that help it function properly.  We do not use cookies for advertising, analytics, or tracking, and no cookie data is shared with third parties.  You can adjust your browser settings at any time to block or delete cookies if you prefer.

Accessibility:

There are a number of ways in which we have adapted our services to make them accessible to everyone.  We’re always looking to improve the accessibility of our website.  If you encounter content that you cannot access, then please email us for an alternative option.

Modern Slavery:

Under the UK Modern Slavery Act 2015, we have developed a Slavery and Human Trafficking Statement for each financial year, describing what steps we have taken to address the risk of slavery or human trafficking occurring in our own operations or our supply chains.  This is available on request.